The Department of Emergency Services (DES) Emergency Preparedness and Planning Branch is responsible for the overall coordination of information and resources in an emergency. These resources are coordinated to address the four phases of emergency management: preparedness, response, recovery, and mitigation. This approach has been designed for "all hazards" to address emergencies and disasters that are either natural or man-made.
Emergency Operations Center (EOC)
When a significant emergency or disaster occurs, or is imminent, the DES Emergency Preparedness and Planning Branch may activate the Emergency Operations Center (EOC). The EOC is the facility where all public safety-related departments and agencies are represented and is the location from which overall direction and control, alert and warning, emergency public information and resource management are coordinated. The EOC features state-o-the-art technology and maintains close coordination with the 911 Communications and Dispatch Center to develop and maintain a common operating picture and to support first responders.
The EOC is comprised a main room for all EOC representatives to work, a Joint Information Center (JIC) to coordinate emergency public information, a non-emergency hotline room (when activated, it can relieve the 911 Center of call volume and serves to address citizen concerns), and break-out rooms for additional disaster response coordination activities.